HomeShipping/Returns
Shipping/Returns
Shipping Policies

When you place an order, In Floor Pool Parts will estimate shipping and delivery dates. These dates are based on product availability and payment processing time. In Floor Pool Parts does not begin processing your order until all the information for full payment and authorization is received. For in-stock items, In Floor Pool Parts prioritizes the prompt shipment of your merchandise by making it our goal to ship your order within 48 hours of its placement, excluding weekends and holidays. For items on back order, In Floor Pool Parts orders your product(s) directly from the manufacturer and will ship your merchandise as soon as it is received. In case of a back order, we will provide you with an approximate shipping time immediately.

The exact shipping cost of your order will be automatically calculated before finalizing your payment. If you require Next Day or any other special shipping requests, please contact our customer service department for a price quote.

Please note that if you mark your order for Next Day Air on a Friday you will not receive it until Monday. Saturday deliveries is a separate option and is available to choose when at checkout.

We offer two methods of International Shipping*:
  • Express Mail International $55.00
  • *Average delivery: 5 business days.
  • Priority Mail International $45.00:
  • *Average delivery: 6 to 10 business days.

    In addition, we offer exclusive rates to Canada*:
  • Canada Express $39.99
  • *Average delivery: 5 business days.
  • Canada Ground $29.99:
  • *Average delivery: 6 to 10 business days.

    *Please note that our shipping fees include only freight/air costs. In Floor Pool Parts is not responsible for covering additional fees that may incur such as duties or taxes.

    Please contact our customer service department at customerservice@azpoolsupplies.com if you have any questions on International Shipping.

    Return Policies

    If you are not satisfied with your purchase, In Floor Pool Parts is glad to refund or exchange any new and unused (non-defective) merchandise within 30 days of receipt. All products must be packed in the original, unmarked manufacturer packaging including all parts, accessories, manuals, documentation and registration that shipped with the product. In Floor Pool Parts will assess a 20% restocking fee for returned merchandise.

    *Please note that if you order the wrong part for your system we will NOT apply any restocking fee as long as the part is in unused condition and you request an exchange for the correct part. A new shipping charge will be applied to the exchange order.

    All charges related to the return of any item(s), including shipping charges, remain the responsibility of the customer. You may return your product(s) after acquiring authorization from In Floor Pool Parts. To obtain a Merchandise Return Authorization Number, please contact our customer service department via e-mail, prior to returning merchandise. If an item is defective you must contact the manufacturer to obtain warranty of the item. If you have a defective Paramount Pool Part, please contact our customer service department to obtain warranty of the item.

    Original shipping charges are not refundable unless you received an item in error. On warranty shipments the customer is responsible for all freight charges, inbound and outbound.

    Please note that In Floor Pool Parts is not responsible for any damage incurred during shipping. We recommend that you inspect the merchandise directly upon delivery and if physical damage is detected, a customer must obtain a note from the driver recording the damage at the time of merchandise acceptance. You must also contact the shipping carrier immediately after noting the damage in order to file an insurance claim. If assistance is needed in the claiming process, In Floor Pool Parts will be happy to help.

    In Floor Pool Parts strives to make the exchange process for our customers simple and hassle-free. If a customer returns merchandise within 10 days of the original purchase and the return is a result of an error concerning an incorrect item, In Floor Pool Parts will pay the return shipping costs and promptly ship out the correct item. In order to return any item(s) please contact In Floor Pool Parts at customerservice@azpoolsupplies.com to receive a Merchandise Return Authorization Number. Please note that In Floor Pool Parts reserves the right to refuse any products shipped without a return authorization number issued by us.

    Authorization for return of all merchandise will be denied if any shipment carrier other than UPS or FedEx delivers the product. If you deliver your returned merchandise through an alternative carrier, In Floor Pool Parts recommends that you entail the manufacturer's warranty service from their field warranty service centers for your own protection, unless otherwise stated in writing from In Floor Pool Parts. All returned products are subject to inspection before a return credit can be approved. We are not responsible for returned items lost in transit.

    You may cancel an order at any time prior to processing. Unfortunately, we are not able to cancel orders once they have been shipped.


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