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Shipping/Returns

Shipping Policies

When you place an order, In Floor Pool Parts will estimate shipping and delivery dates. These dates are based on product availability and payment processing time. In Floor Pool Parts does not begin processing your order until all the information for full payment and authorization is received.

For in-stock items, In Floor Pool Parts prioritizes the prompt shipment of your merchandise by making it our goal to ship your order within 48 hours of its placement, excluding weekends and holidays. For items on back order, In Floor Pool Parts orders your product(s) directly from the manufacturer and will ship your merchandise as soon as it is received. In case of a back order, we will provide you with an approximate shipping time immediately.

Due to item shortages from manufacturers and limited staff there may be a slight delay in processing your order. If you have any questions or concerns, please email us at sales@azpoolsupplies.com.

Domestic Shipping

We offer a flat rate shipping of $8.99 to the contiguous U.S. with no handling fees!

All orders will be shipped utilizing the most reliable, and cost effective method providing you the greatest savings possible and most timely delivery frame. Average delivery is 3-5 business days.

**Wholegood items are excluded from free shipping, customers will be contacted for the exact freight cost once the order has been placed. If you would like to obtain a freight quote in advance, please send us an email.

Prices for Alaska and Hawaii orders will be available once the information regarding order weight and destination has been processed. Wholegoods are excluded from flat rate calculated at checkout; you'll be contacted on the exact freight.

Express Shipping

Need it quicker than ground shipping? We also offer express shipping for the contiguous U.S.

We strive to ship out express orders the same day the order was placed. The exact shipping cost of your order will be automatically calculated at checkout before finalizing your payment. Express orders placed on a holiday or weekend will be shipped out the next business day.

Express Shipping exclude these items:
  • Solar Covers
  • Whole Goods
  • Cartridges
  • Heaters
  • Filters (including filter tops & bottoms)
  • Pumps
  • Motors
For express orders with one of the listed items above, you will be contacted with the exact shipping cost to ship the item.

If you require Next Day or have any special shipping requests, please contact our customer service department for a shipping quote.

*Orders placed on a Friday for Next Day shipping will not be delivered until Monday or next business day. For Saturday Delivery, please contact our office. Any orders with express shipping placed on a weekend or holiday will be processed the next business day.

Due to COVID-19 all shipping carriers are not guaranteeing express deliveries. Please contact carrier for any questions or delays.


International Shipping

If you do not live in the USA, well, we are here for you and our NO HANDLING FEES and NO HIDDEN CHARGES policy applies to international customers as well! In Floor Pool Parts is proud to be one of the few internet retailers in the swimming pool industry to offer shipping to our customers located outside of the US.

To ensure that orders reach our customers in a cost effective and timely manner, whether you place an order from across the street or across an ocean, we utilize the most reliable and cost effective method, providing you with the greatest savings possible and most timely delivery frame.

If you do not see your country listed when checking out, please contact us at sales@azpoolsupplies.com to find out if we ship to your country.

Below are our available shipping rates* (Prices shown are in USD):

International Priority - $45.00
Average delivery time: 5 to 10 business days.

International Express - $55.00
Average delivery time: 3 to 5 business days.

We have separate shipping rates for Canada**:

Canada (No Brokerage Fee Coverage) - $39.99
Average delivery time: 3 to 5 business days.

Canada (Brokerage Fee Mostly Covered) - $59.99
Average delivery time: 3 to 10 business days.

Australian customers: For more information about shipping to Australia, please go here to read more.

*Please note that our shipping fees include only freight/air costs. In Floor Pool Parts is not responsible for covering additional fees that may incur such as duties, taxes, or custom fees.

**Shipping rates to Canada only cover freight & basic brokerage fees. Any duties or taxes or additional brokerage fees must be paid by recipient.

Please note: when ordering items if your package exceeds 8 pounds in weight you may be notified of the additional shipping cost. With your approval you will be billed the additional freight cost. We do not charge any handling fees.

Please contact our customer service department at sales@azpoolsupplies.com if you have any questions on International Shipping.


Return Policies

ALL SALES FINAL

We are temporarily not accepting any returns or exchanges

In Floor Pool Parts is not responsible for any damage incurred during shipping. We recommend that you inspect the merchandise directly upon delivery and if physical damage is detected, a customer must obtain a note from the driver recording the damage at the time of merchandise acceptance. You must also contact the shipping carrier immediately after noting the damage in order to file a claim. If assistance is needed in the claiming process, In Floor Pool Parts will be happy to help.

If an item is defective you must contact the manufacturer to obtain warranty of the item. If you need assistance in obtaining the warranty, please contact us.